TWO-THIRDS of retail associates told a recent survey that they could provide better customer services and improve the shopping experience if they were equipped with tablets while customers seek a personalised shopping experience with more control over their personal data.

Thai Retailers Association (TRA) has disclosed that the Retail Index for the first half of 2017 grew by only 2.81 per cent as retail sales in the second quarter faded, compared to first quarter growth of 3.02 per cent.